PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in various events and discount promotions.
Shipping Guide :
- Shipping Method: EMS
- International Shipping: All around the globe
- Estimated Shipping Time: 7-14 business days from the payment.
Please take into consideration that the products of your order may be unavailable or delayed in manufacturing according to the product’s type. In addition, one day delivery is not available.
- Shipment: We will send your purchase after your payment for the order is confirmed. If you want to exchange or return the products, you must contact our staff member.
- Shipping Cost
The cost will be calculated by EMS price policy.
Customs and Duties :
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Requests for exchange/refund are accepted only if the requests are made within 3 days of the date of receipt.
The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of Designseol and we will make our best effort to process your request as soon as possible.
1. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
① Eligible for refund:
- Refund requests that are made within 24 hours of order placement and payment (applicable to orders under [Preparing for shipping] status only)
- If your order remains under [Preparing Products] status for 10 days or longer from the date of payment without any notification from our customer service, you can request for cancellation of the applicable product via our exchange/refund board. After you receive your parcel excluding the specific product, please post a refund request on our exchange/refund board.
- Products that are out of stock
- Misdelivered orders
- Defective products
* Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)
* To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition.
Ineligible for refund
- Refund requests due to the customer’s change of mind (size, color, etc.)
- Refund requests for the entire order which contains out-of-stock products
- Refund requests for products with damaged tags or labels, accessories (shoes, purses, and other accessories) and hand-made shoes are not accepted
- Refund requests for products that have no tags or labels
2. Refund process
-Refund of out-of-stock products
*Single-product order : please post a refund request on our Refund request board.
Order number, product codes of the out-of-stock products, and the reason for the request are required.
*Multiple-product order : please post a refund request on our Refund request board AFTER you receive the rest of your order.
Order number, product codes of the out-of-stock products, and the reason for the request are required.
-Refund of mis-delivered or defective products
Please post a refund request including detailed pictures of mis-delievered or defective products
Order number, product codes of the out-of-stock products, and the reason for the request are required
Our customer service will shortly contact you upon checking on your request.
3. If you find any product(s) of your order missing in your parcel
-Please contact our customer services the VERY DAY you receive your parcel.(via our web board)
-Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc..)
In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.
Requests for exchange/refund are accepted only if the requests are made within 3 days of the date of receipt via our "Q&A board". The shipping costs occurring from refund process due to mis-delivery or product defect are the responsibility of our shopping mall and we will make our best effort to process your request as soon as possible.